Shipping & Return Policy
We ship all orders within the United States by UPS or United Postal Service. You can choose ground service for regular needs.
PLEASE NOTE: If choosing air shippments, it is your responsibility to make sure that someone is there to receive the package. We cannot be responsible for nobody being there! You may choose from overnight, 2-Day & 3 Day services.
International orders, Choose USPS First Class Mail International Package
Please check your shipping address before clicking the order button. Street, Avenue, Boulevard, Road, Lane, Apartment numbers, ,etc. must be included. In the case that they are omitted by you or corrected by UPS- there will be an additional $8.00 fee billed to you the customer. Please take the time to read over this information before placing your order. We cannot be responsible for these mistakes.
Please note all prices published online are available ONLY to orders placed and shipped online. Store prices may vary and they do not honor mail order specials.
If you would like to return an item you MUST call 1-877-NYCAKE-8 and request a return authorization number. Please be ware that many food items are NOT RETURNABLE. Chocolate and Icing that is shipped is at the customers' risk. We will not credit customers who ship back merchandise without prior approval. There is a 20% re-stocking fee on all approved returns.
We take pride in offering you the best quality merchandise at the best prices online.
***Please Note: ALL PACKAGES ARE SHIPPED OUT OF OUR CA WHAREHOUSE!!
Keep that in mind when choosing your shipping options.
Thank You,
Mail Order Dept.